Refund policy

Return and Refund Policy – Pak Mega Mart

At Pak Mega Mart, we prioritize customer satisfaction and aim to deliver high-quality products. Please read our Return & Refund Policy carefully:

Return Window: Customers can request a return or exchange within 2 days of product delivery. Requests after 2 days will not be entertained.
Return Conditions: To be eligible for a return, the product must be in its original packaging, unused, and in the same condition as received.
Damaged / Non-Refundable Items: If the returned item is found to be used, damaged, broken, or not in its original condition, the return/refund will be rejected, and the item will be shipped back to the customer at their expense.
Return Courier Charges: Courier charges for returning the product to our warehouse must be paid by the customer.
Refund Process: Once we receive the returned item, our Quality Assurance team will inspect it. Upon successful inspection, the refund amount will be transferred directly to the customer’s provided account (JazzCash, EasyPaisa, or Bank Transfer).

How to Initiate a Return: Contact our support team with your Order ID and product images/videos:

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